Frequently Asked Questions
Answers to the most common questions about ordering flowers online for delivery in Israel, from cut-off times and prices to local customs.
Ordering and delivery in Israel
How do I send flowers to Israel from abroad?
You can send flowers to Israel from any country by ordering online at SendFlowersIsrael. Choose an arrangement and size, enter the recipient's name, address and Israeli mobile number, pick a delivery date, write your card message and pay by card or PayPal. It works the same from the United States, the United Kingdom, Europe, Asia or Australia. For the address, give the street and house number, the city, the seven-digit postcode if you know it, and the entrance, floor, apartment number and door code for apartment buildings. A local florist then prepares the bouquet and delivers it by hand.
Which cities in Israel do you deliver to?
We deliver to every city and every town in Israel. That includes Tel Aviv, Jerusalem, Haifa, Rishon LeZion, Petah Tikva, Netanya, Beersheba and Eilat, as well as smaller towns, moshavim and kibbutzim across the country. Each order is prepared by a local florist, so the flowers are made up in Israel and brought to the door by hand. If you are unsure about an unusual address, send us the details through the contact form at /page/contact before ordering.
What happens if the recipient is not at home?
If nobody answers, the florist will try to complete the delivery another way. The recipient's phone number is required on every order so that the florist can call to coordinate. When the recipient is not available, the flowers may be left with a neighbour, a reception desk or a building concierge, or the florist arranges a new delivery attempt. A note in the delivery instructions, for example the name of a neighbour who is usually home, makes this much smoother.
Delivery times and dates
Do you offer same-day flower delivery in Israel?
No, same-day delivery is not available in Israel. We offer next-day delivery nationwide, Sunday to Friday. Place your order before midnight Israel time and a local florist delivers the flowers the next day. If you are ordering from North America, remember that Israel is several hours ahead of you, so check the local time there before counting on the cut-off.
Do you deliver on Saturdays and public holidays in Israel?
No. There are no deliveries on Saturdays or on the main national public holidays in Israel, and the date picker at checkout blocks those dates automatically. Deliveries are made Sunday to Friday. If an occasion falls on a blocked date, choose the nearest available day before it. For a festival, it is a good idea to have the flowers arrive a day or two early so that they can be enjoyed throughout the holiday.
How do I get flowers delivered in time for Shabbat?
Choose Friday as the delivery date and place the order before midnight Israel time on Thursday. Flowers for the Shabbat table are one of the most common reasons people send bouquets to Israel, and Friday is a very busy day for florists. Write in the delivery instructions that the flowers are for Shabbat and should arrive as early in the day as possible. The florist will try to meet that request, although exact delivery times cannot be guaranteed. Before major festivals, ordering several days ahead is wise.
Can I choose a delivery time or schedule an order in advance?
You can schedule a delivery up to about three months ahead, and you can ask for a preferred time window. Deliveries take place during the day. Write the time that suits the recipient in the delivery instructions and the florist will try to meet it, but exact times are not guaranteed. Advance orders are useful for birthdays, anniversaries and holidays, when you already know the date and want one less thing to remember.
Flowers, sizes and add-ons
What do Regular, Upgraded and Deluxe mean?
They are the three sizes offered for most arrangements. Regular is the standard bouquet, Upgraded has about 30% more flowers and Deluxe has about 60% more. The product photo on each page shows the Upgraded version, so a Regular bouquet will look a little smaller than the picture and a Deluxe one noticeably fuller. The style and colour scheme stay the same in all three sizes.
Will the bouquet look exactly like the photo?
It will match the photo in style, colours and overall value, but individual stems can vary. Every arrangement is made by hand by a local florist in Israel using what is fresh at the time. If a specific flower is out of season locally, the florist may replace it with flowers of equal or higher value in the same colours and style. Keep in mind that the photo shows the Upgraded size.
What can I add to my flowers, and do you sell cakes?
You can add a box of chocolates, a glass vase, a plush teddy bear, a greeting card, balloons or a bottle of wine. Every order also includes a free printed card with your personal message. We do not sell cakes, food hampers or other gifts: only flowers and the add-ons listed here. Add-ons are chosen while you order and arrive together with the bouquet, in a single delivery.
Payment and your order
Which payment methods and currency do you use?
We accept international credit and debit cards (Visa, Mastercard and American Express) through Stripe, as well as PayPal. All prices are charged in US dollars (USD). The site can also show approximate prices in euros (EUR) and Israeli new shekels (ILS) for reference, but the amount charged is always the USD total. Checkout is secure and encrypted, and you do not need an Israeli card or bank account to order.
How much does flower delivery in Israel cost?
Delivery costs a flat USD 14.95 per order, anywhere in Israel. There are no other surcharges, so the fee is the same whether the flowers go to central Tel Aviv, a town in the Galilee or the Negev desert. The delivery fee is shown at checkout before you pay, together with the price of the arrangement and any add-ons you have chosen.
Can I change or cancel my order?
Yes, changes and cancellations are free up to 24 hours before the delivery date. After that point the florist may already be preparing the order, so later changes are handled on a best-effort basis. To change an address, a date or a card message, or to cancel, write to us through the contact form at /page/contact and include your order number so that we can find the order quickly.
What if the flowers arrive damaged or are not what I ordered?
Contact us within 24 hours and we will put it right. If the flowers arrive damaged or are clearly different from what you ordered, send a photo through the contact form at /page/contact together with your order number, and we arrange a replacement or a refund. Please note that replacing an individual stem with one of equal or higher value in the same colours and style is a normal part of floristry and does not count as a fault.
How do I know my order was received?
You receive an email confirmation with your order number right after ordering. Keep that number, because it is the quickest way for us to help if you have a question. If the email does not seem to arrive, check your spam folder and then write to us through the contact form at /page/contact. We usually reply within a few hours.
Who is behind SendFlowersIsrael?
SendFlowersIsrael (sendflowersisrael.com) is operated by Flowers Worldwide LLC, a company registered in the United States. Its sister brands are abcFlora.com, which offers worldwide flower delivery, and FlowersCloud.com. We focus on helping people abroad send flowers to Israel: you order online in English and pay in US dollars, and a local florist in Israel prepares the arrangement by hand and delivers it to the door.
Occasions and etiquette in Israel
When is Mother's Day in Israel?
Israel marks Family Day (Yom HaMishpacha) on the 30th of the Hebrew month of Shevat, which falls in late winter, usually in February. It began as Mother's Day and was later broadened to honour the whole family, and flowers for mothers and grandmothers remain a popular gift. Because the Hebrew calendar shifts against the civil calendar, the date changes every year, so check it before ordering. Many families with roots abroad also keep the May date used in the United States, and Arab communities celebrate Mother's Day on 21 March.
On which occasions do people give flowers in Israel?
Flowers are given all year in Israel, most of all on Fridays for Shabbat. They are also a classic gift when you are invited to a festive meal at Rosh Hashanah or Passover, and homes and synagogues are decorated with flowers and greenery for Shavuot. Romantic bouquets are popular on Tu B'Av, the Jewish day of love in summer, and on Valentine's Day on 14 February. Births, birthdays, weddings, bar and bat mitzvahs and new homes are other common reasons.
Is it appropriate to send flowers for a Jewish funeral or shiva?
In Jewish tradition, flowers are generally not sent to a funeral or to a house of mourning during shiva. Mourners are more often supported with visits, food or a charitable donation in memory of the person who died. Customs do vary between families, and in the Christian and other communities of Israel sympathy flowers are widely accepted. If you are unsure, ask someone close to the family first. Flowers sent some weeks later, with a simple message, can be a gentle way to show that you are still thinking of them.
Can you deliver flowers to a hospital or hotel in Israel?
Yes, florists deliver to hospitals and hotels throughout Israel. For a hospital, provide the patient's full name, the hospital and department, and the mobile number of the patient or a relative, because some wards restrict flowers and the florist may need to hand them to a family member. For a hotel, give the guest's name as it appears on the booking. In both cases the flowers may be left at reception or at the information desk.
Does the season affect which flowers are available in Israel?
Yes, to a degree. Israel grows many flowers of its own, and winter and spring bring the widest choice, including anemones, ranunculus and tulips alongside roses, lilies and gerberas. Summers are long and hot, so in those months florists favour sturdier blooms and may replace a delicate stem with flowers of equal or higher value in the same colours and style. Whatever the season, ask the recipient to trim the stems and keep the vase in a cool spot away from direct sun.